Last Updated: March 18th, 2026

At Beez Travel eSIM International, we aim to provide reliable and high-quality eSIM services. Please read our refund policy carefully before making a purchase.

1. Digital Product Notice

All eSIMs are digital products delivered electronically via email.

Once an eSIM QR code has been issued, it is considered delivered and partially used, and standard refunds may not apply.

2. Eligible Refund Cases

You may be eligible for a refund if:

✅ Technical Issues

  • The eSIM cannot be installed due to a system error
  • The eSIM does not work in the supported destination
  • Network connectivity fails due to provider issues

👉 In such cases, we will:

  • Troubleshoot the issue
  • Offer a replacement eSIM
  • Or provide a full or partial refund if unresolved

✅ Non-Delivery

  • You did not receive your eSIM QR code after purchase

3. Non-Refundable Cases

Refunds will not be issued if:

  • The device is not eSIM compatible
  • The device is carrier locked
  • The user entered incorrect email or personal details
  • The eSIM has been successfully installed and used
  • The user changed their mind after purchase
  • Poor network performance due to local coverage limitations

4. Installation Responsibility

Customers are responsible for:

  • Ensuring their device supports eSIM
  • Following installation instructions correctly
  • Installing the eSIM using a stable internet connection

5. Refund Request Process

To request a refund:

👉 Contact us within 7 days of purchase

Include:

  • Order number
  • Description of the issue
  • Screenshots (if applicable)

6. Processing Time

Approved refunds will be processed within:

👉 5–10 business days

depending on your payment provider.

7. Partial Refunds

In some cases, partial refunds may be issued based on:

  • Data usage
  • Duration of usage
  • Nature of the issue

8. Support First Policy

We strongly encourage customers to contact our support team before requesting a refund.

👉 Most issues can be resolved quickly with our assistance.

9. Contact Us

For refund requests or support:

📧 Email: hello@beez.mn
🌐 Website: http://travelsim.beez.mn